ACCOUNTS ASSISTANT

Job Descriptions
  • Assist in daily accounting and administrative task such as preparing reports, accounting entries, payment preparation etc.
  • Assist in month-end closing process.
  • Filling of documents.
  • Undertake ad-hoc assignments from time to time.

  • Job Requirements
  • Minimum LCCI, Diploma or equivalent.
  • Fresh graduate encouraged to apply.
  • Meticulous and attentive to detail.
  • Good personality and willing to learn.
  • Basic computer skills is required.

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    ASSISTANT ACCOUNTANT / ACCOUNTS EXECUTIVE

    Job Descriptions
  • Assist in daily accounting and administrative task.
  • Prepare full sets of accounts.
  • Prepare monthly bank, balance sheet and inter-company reconciliations.
  • Undertake ad-hoc assignments from time to time.

  • Job Requirements
  • Advanced Diploma / Degree with Accounting related major.
  • ACCA/CIMA finalists studying on a part time basis encouraged to apply.
  • Minimum 2 years working experience in an accounting job function.
  • Meticulous and attentive to detail.
  • Good personality and responsible.
  • Basic computer skills is required.

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    SALES MANAGER

    Job Descriptions
  • Direct solicitation – selling of rooms and services.
  • Accounts maintenance.
  • On-going competitors’ analysis.
  • Planning and implementing of strategies.
  • Achievement of goals and commitments as by yearly marketing plan.
  • Maintains an up-to-date good working relationship with all other departments of the hotel.
  • Follow up with all clients before and after big functions, groups to ensure repeat business.
  • Ensure familiarization with the hotel Marketing Plan.
  • Present a monthly sales report with full documentation on activities of past month.
  • Represents hotel on special assignments as called upon by the DOS/ADOS or SSM.
  • Attends special sales promotions or marketing activities which are organized by the Sales Department or the hotel.
  • Entertains clients as directed.
  • Effectively plan calls, maintenance of existing accounts while focusing on new accounts to increase the overall customer base.
  • Adequately services all accounts as assigned by the DOS/ADOS.
  • Sales calls required by the Sales Manager are a minimum of 25 per week.
  • Increase sales to meet or exceed all established sales goals as outlined in the marketing plan.
  • Follow up and carries out all established office policies and procedures.
  • Properly maintains all files and accounts to established guidelines (follow up system).
  • Maintains a professional appearance in accordance to the guidelines set by the hotel.
  • Reacts promptly to requests by the DOS/ADOS for reports and other assignments by their given due dates.
  • Maintains up-to-date level of communication with the DOS/ADOS and SSM on a constant basis.
  • To attend business related functions within your area of responsibility.
  • To perform evening duty as assigned.

  • Job Requirements
  • Reading, writing and oral proficiency in the English language.
  • Diploma or higher required or equivalent experience in hotel operations and/or management.
  • Assertive personality with good interactive skill with all levels.
  • Proven ability to drive the sales process from plan to close

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    HOUSEKEEPING DESK CLERK

    Job Descriptions
  • Ensures forwarding and receiving information involves the department in order to maintain standards and achieve guest satisfaction.
  • Receives records and distribute various reports, transmit guest request accurately.
  • Responsible for entering accurate room status into the system daily and investigate and discrepancies.
  • Maintain and update administrative data.
  • Maintains working area and equipment in a proper state of cleanliness and ever ready for repair.
  • Report guest complaints to Executive Housekeeper or delegate immediately.
  • Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards.
  • Attends meetings and training sessions if required.
  • Require to attend to rooms if needed.

  • Job Requirements
  • Communication skills is utilized during a significant amount of time when interacting with others.
  • Able to speak, read and write English.
  • Proficient in the use of Microsoft Office and Front Office System.
  • High School or equivalent
  • Experience 1 year of housekeeping, administrative, or any combination duties.

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    RESERVATION AGENT

    Job Descriptions
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Process all reservation changes and cancellations received by internally and externally through corporate reservations/travel agencies.
  • Ascertain callers' needs through open-ended questions.
  • Describe room accommodations and all amenities.
  • Obtain all designated information to book a reservation.
  • Accommodate special requests and designate such in system
  • Access guest history records to best service guests; maintain accurate information in guest history files.
  • Maximize rate for all reservation.
  • Promote and sell holiday and other packages to callers requesting reservations on designated dates.
  • Verify availability. Suggest alternate dates for sold-out dates.
  • Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller.
  • Relay accurate information on transportation arrangements from airport to hotel; input and document such requests.
  • Set up proper billing accounts (i.e., sharer, room/tax/incidentals, tax exempt, direct/special billing) and process advance deposits.
  • Verify all reservation information with caller to ensure accuracy.
  • Input correct information into proper fields to inform other departments of pertinent information (i.e., flags, comments, guest message).
  • Document all information for manual reservations on designated form. Input all manual reservations into the system.
  • Process confirmation letters.
  • Designate and apply appropriate travel agency commissions.
  • Initiate deposit refunds for non-group reservations.
  • Create individual files and group masters with designated information for each group booking received from the Sales Department.
  • Update changes received from Sales.
  • Set up group room blocks in the system. Book group reservations against the room block. Input group rooming lists.
  • Monitor group cut-off dates and review with Sales or group contact.
  • Review group resumes and convey all pertinent information in the system to appropriate personnel.
  • Monitor and maintain wait lists daily.
  • Process requests for mailing brochures, correspondence and package information.
  • Compile and maintain information for daily/weekly/monthly reports.
  • Review status of assignments and any follow-up action with on-coming Agent.

  • Maintain complete knowledge of;
  • All hotel facilities/services, hours of operation.
  • All guest room layouts, bed types, decor, appointments and locations.
  • Room availability for any given day.
  • Restricted dates, rates and room types.
  • All room rates, packages and promotions
  • Specific arrangements between hotel and travel agencies, corporate reservations centre.
  • Entertainment/special events scheduled in the hotel.
  • Answer telephone calls within 3 rings, using correct salutations and telephone etiquette

  • Job Requirements
  • Reading, writing and oral proficiency in the English and Bahasa Malaysia language.
  • Diploma in Hospitality required or equivalent experience in the form of 2 years hotel operations
  • High degree of customer service and interpersonal skills
  • Familiar with hotel reservations & service, must have experience in the related field.
  • Able to work well under pressure in a fast paced environment
  • Ability to multi-task and be detailed oriented

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