PRIVACY STATEMENT

This portal (“Portal”) is wholly owned and operated by Europrima Sdn Bhd (“WOLO Bukit Bintang” or “We” or “Us” or “Our”) (Company No: 875871-M) of Corner of Jalan Bukit Bintang, Jalan Sultan Ismail, 55100 Kuala Lumpur, Malaysia. All the operations and services available in this website are fully managed and operated by WOLO Bukit Bintang. All the contents residing in this website is the property of WOLO Bukit Bintang. WOLO Bukit Bintang respects the privacy of all its customers and business partners, and treats personal information (personal data) provided by you as confidential. The information we gather is processed, and stored in Malaysia and we comply with the applicable legal requirements of Malaysia.

Collection of Personal Data

When you visit our website or social media pages
Our web server makes a record of your internet protocol (IP) address and date and time you access our website.

To enhance your experience on our Portal, we may use “cookies.” Cookies are text files that we place in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally-identifiable information unless you choose to provide this information to us by, for example, registering for one of our services. However, once you choose to furnish the site with your personally-data, this data may be linked to the data stored in the cookie. We use cookies to understand site usage and to improve the content and offerings on our sites. For example, we may use cookies to personalize your experience at our Portal (e.g., to recognize you by name when you return to our site), save your username and/or password in password-protected areas, and to offer you products, programs, or services.

When you engage with us through social media sites, you may allow us to have access to certain information from your social media account (e.g., name, e-mail address, photo, gender, birthday, city, the posts or the ‘likes’ you make).

When you reserve a room or request for our services
In the event that you reserve a room (hotel room, ballroom, meeting rooms etc) through the Portal, we may be processing the following personal data:

-Name
-Address
-Email
-Contact Details
-Company
-Financial information
-Your request
-Booking details

By providing the requested information, you hereby consent to us processing your personal data. The personal data requested (unless indicated otherwise) is obligatory on you and if you fail to provide such data, we will not have complete records about you and/or unable to process your application to reserve a room.

Use and Disclosure of Personal Data

We use your personal data to/for:

-respond to your enquiries
-process your application for our services and to provide you of the same
-marketing purposes such as determining travel patterns, tailoring promotions and working with affiliated partners unless you have opted out
-provide, maintain, protect and improve our products, to develop new products, and to protect ourselves and customers
-investigation of complaints, suspected suspicious transactions and research for service improvement

We may also disclose your personal data to:

-our related, associated or affiliated entities
-any third party service provider, agent or contractor who have been appointed by us to provide services to us whether in or outside Malaysia subject to sufficient security controls over the information (such as room reservation, recruitment, data processing services, systems and website maintenance, media and marketing services, delivery services, audit)
-relevant regulatory bodies, government departments or agencies
-any other party to whom such disclosure is required by law or regulatory requirement or pursuant to a Court order

If we are merged or acquired by another entity, the personal data may be transferred to such entity as a part of the merger or acquisition.

Your personal data will also be also be processed by Mammoth Empire Group of Companies who manages WOLO Bukit Bintang. Your personal data will be used for the purposes set out above. In this regard, we reserve our right to appoint another third party to operate WOLO Bukit Bintang.

Personal Data of Third Parties

If you provide us with personal data of third parties, please do ensure that you have obtained their consent and bring this Privacy Statement to their attention.

Data Access

If you would like to make any inquiries or complaints or request access or correction of the personal data, please contact us at:

[Designation] : Marketing Communications
Phone number : 03-5565 1388
Email : info@thewolo.com

Any request of access or correction of personal data may be subject to a fee and also to any privacy or data protection laws.

However, we reserve the right to decline to process requests which jeopardize the security and privacy of the personal data of others as well as requests which are impractical or not made in good faith.

Where you elect to limit our right to process the personal data, you may contact us in writing. For avoidance of doubt, the limitation does not include processing of mandatory personal data.

Changes to this Privacy Statement

Any material changes to this Privacy Statement will be provided to you along with the updated version if you provide us with a correspondence address. Any such revised policy will continue to apply to all information that has previously been collected as well as information that has been stored or processed on an ongoing basis by us.